Sources of Help

Trained users can receive technical support and help in using the OSCAM models. You can only use OSCAM if you have undertaken an OSCAM Ship or OSCAM Air training course. If you have not undertaken OSCAM training but are a US government employee or a contractor working on a US government program then you can register for training. Training is available as a full eLearning course.

Users that have undertaken training courses for older versions of OSCAM can still download and use the most recent versions, but may need to apply for a new username and password.  Contractors will need to provide information on the current government program that they are supporting.

If you require advice on how to use features of OSCAM, or need help with downloading then please contact the .

If you require technical support on running OSCAM or for an OSCAM unlock code, then please contact the .

OSCAM Built-in Help

OSCAM models have comprehensive help that is available from the Help menu within the software. This uses CHM files which are a standard way of providing searchable help for Windows programs. On some PCs the CHM files can be blocked if they were downloaded from the internet. Also the CHM file will be blocked if you are running OSCAM from a server. If this has occurred the Contents pane will show the help topics but page view will display "Navigation to the webpage was canceled". See here for help on unblocking CHM files.

OSCAM Help Resources

If you undertook training for an older version of OSCAM, then you may find that some features have changed, and you may not be aware of new features that are available in the latest version of OSCAM. The OSCAM built-in help is very thorough.  It also includes a summary of the features that have changed or are new for each release of OSCAM so that you can see how it differs from the version of OSCAM that you have been using.

OSCAM Air and OSCAM Ship training are now available as eLearning courses. Even if you have previously taken OSCAM training, you may find it useful to have a refresher for some of the OSCAM functionality. Access to the eLearning is available on request by contacting the .